When placing the order, the customer has read the terms and conditions (with attention to conditions about price, name, quantity, colour, particularities of products, and cost of services) and accepts them completely.
2. Order success
Your order is confirmed upon receipt of the email "Order confirmation". The sale will be effective once the order is confirmed by AURELIE LECUYER. This confirmation is completed upon sending the email of shipping process (maximum 3 working days).
AURELIE LECUYER reserves the right not to confirm an order for any reason (availability of an item, problem concerning the order received, abnormal order, unpredictable problems concerning the delivery or issues concerning a previous order). In this case, AURELIE LECUYER will contact the client, please allow a maximum delay of 5 working days once the order is registered and a refund will be made. If we are only able to fulfill part of your order, payment will be taken for your whole order, and on dispatch a full refund for the unavailable goods will be made.
3. Secure payment
Payments are made by credit card or debit card. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event of it being intercepted.
If you have any questions or queries, please contact us at the following address:
Items remain AURELIE LECUYER’s property until the collection of the order.
We aim to dispatch all orders by the end of the 3 following working days to which you place your order, however this isn’t always possible during busier periods. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, which may cause delays.
6. Right of Retraction
AURELIE LECUYER allows you 14 days from the date of delivery to return a product that you are not satisfied with. Your right of retraction begins the moment your order is delivered.
We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel is lost.
You should contact customer service via your account, and follow the instructions. After acceptance of the return by AURELIE LECUYER, you can return the item(s) ordered to us by sending it to the following address:
NEROP, NEROP 35 cours Evrard de Fayolle, 33000 Bordeaux.
We request that you include your invoice & reason for return.
The present right of return only applies to products that arrive back to us in their original condition, with all tickets and tags attached. Any product that has been damaged, is not in its original packaging or displays evidence of wear will not be refunded. Items should be returned in their original packaging to ensure they are adequately protected in transit..
The client will be totally refunded once the products are received by AURELIE LECUYER, in 14 days .
In case of retraction, the charges of return are chargeable to the customer.
7. Intellectual property
All the content on the AURELIE LECUYER (illustrations, texts, names, brand names, images and videos) is the property of AURELIE LECUYER, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by AURELIE LECUYER. The client forbids himself to paste or download the content of www.aurelie-lecuyer.com except prior and express authorization by AURELIE LECUYER.
8. Applicable law
These terms and conditions comply with French law.